Last Updated: 20 June 2025
1. Who We Are
This Privacy Policy applies to Natural Wood Floors Pty Ltd (ABN [insert ABN]), based in Victoria, Australia. It outlines how we manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By engaging with our services or visiting our website (https://naturalwoodfloors.com.au), you agree to the collection, use, and handling of your personal information as set out in this policy.
2. Our Commitment to Your Privacy
We are committed to protecting your personal information. Any information we collect is handled securely and only used for the purposes we’ve outlined here, or as required by law.
3. What Personal Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Residential or job site address
- Enquiry or job details
- Comments or messages submitted on our website
- Images or documents uploaded via forms
- Technical data such as IP address, device type, location, and browser information via analytics tools
- We do not collect sensitive information such as health records or government ID numbers.
4. How We Collect Personal Information
We collect information when you:
- Fill out an enquiry form
- Submit a comment on our blog
- Upload an image or file to our website
- Speak with us over the phone or in person
- Subscribe to our marketing list
- Interact with our website, social channels, or embedded content
We also use tools like Gravity Forms, Mailchimp, Quotient, and analytics providers which may collect personal data on our behalf.
5. Blog Comments and Gravatar
When you leave a comment on our blog, we may collect your name, email address, and website (if provided). A hashed version of your email may be shared with Gravatar to check if you have a linked profile image. You can review their privacy policy at https://automattic.com/privacy.
After approval of your comment, your profile picture may be publicly visible alongside your comment.
6. Image Uploads
If you upload images to our site (e.g. as part of a service enquiry), we recommend removing any EXIF GPS metadata beforehand. Other visitors may be able to download and extract location information from those files.
7. Embedded Content from Third Parties
Our blog or pages may include embedded content (such as YouTube videos, Instagram feeds, or articles). Embedded content behaves as though you visited that external site directly and may collect data, use cookies, and track interactions, especially if you’re logged in to those services.
We recommend reviewing the privacy policies of those third-party platforms for more detail.
8. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your experience. These may collect data such as your IP address, location, browser type, and how you interact with our site.
We also use cookies to:
- Monitor blog comment behaviour
- Track analytics via tools like Google Analytics, Facebook Pixel, and Aurora Heatmapping
You can manage or disable cookies in your browser settings, but this may affect your website experience.
9. Admin Login Cookies
While we do not offer customer logins, administrative users accessing our site may have cookies set for login sessions and screen display preferences. These cookies are used for functionality only and contain no personal data beyond what is necessary for site access and management.
10. How We Use Your Information
We may use your information to:
- Respond to enquiries and provide quotes
- Book appointments and manage service delivery
- Publish or respond to comments on our blog
- Send updates or marketing communications (if opted-in)
- Analyse site performance and user behaviour
- Maintain internal records and business systems
You can opt out of marketing at any time using the unsubscribe link or by contacting us directly.
11. Who We Share Your Information With
We may share your data with:
- Contractors or subcontractors for job coordination
- CRM, marketing, and quoting platforms (e.g. Mailchimp, Quotient)
- Analytics providers and advertising platforms
- Hosting, maintenance, or IT service providers
- Legal authorities, if required by law
We do not sell or rent your information to third parties.
12. Overseas Data Storage
Some of our third-party tools (such as Mailchimp or Google) may store data on servers outside of Australia. While we take reasonable steps to ensure these platforms uphold strong privacy standards, your information may be handled under different privacy frameworks in other jurisdictions.
13. How We Keep Your Information Secure
We use secure platforms, password protection, and regular updates to protect your personal data. However, no internet transmission is completely secure, and you share information at your own risk.
14. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or outdated information
- Request deletion of your information from our systems
- Unsubscribe from marketing communications
Please contact us at daniel@naturalwoodfloors.com.au to exercise any of these rights.
15. Complaints
If you believe your privacy has been breached or mishandled, please contact us so we can investigate and resolve your concerns promptly.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | Phone: 1300 363 992
16. Changes to This Policy
We may update this Privacy Policy as our business or legal obligations evolve. The most recent version will always be available on our website.
17. Contact Us
If you have questions or concerns about this policy or your personal information, please reach out:
Natural Wood Floors
Website: https://naturalwoodfloors.com.au
Email: daniel@naturalwoodfloors.com.au
Phone: 0418 573 183
